Applications that keep crashing are very common issues that even a powerful smartphone like your new Samsung Galaxy S9 Plus may encounter them from time to time. But the thing is that they’re pretty minor and are very easy to fix. Among the apps that many have been complaining about is Spotify.
When it crashes, it may stop playing tracks and freezes. There were cases wherein owners reported that the app stopped playing and then closed on its own. Another familiar scenario you may encounter is that you may get an error message that, in this case, would say “Unfortunately, Spotify has stopped.”
However this past week this glitch keeps happening and I'd like to know if anyone has any idea how to fix it. I have been playing music from the spotify app to sonos using the devices on the spotify app. It will work for about 20 minutes/half an hour, then the audio will stop but the song will say its still playing on spotify. When I play music (any App.Tune-In Radio, Google Music, Spotify, Pandora, I-Heart Radio) after 20 or 30 minutes the App will stop playing and you have to click on play again. Also if the App is.
Whatever the sign you’re getting, it’s still considered as an app crash and you can fix it on your own without any help from a technician. Continue reading as I will walk you through on how to get rid of the error and make Spotify work on your Galaxy S9+ again.
Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.
Fix Galaxy S9 Plus with Spotify app that keeps crashing
The following solutions may help you fix the problem with Spotify app that keeps on crashing.
First solution: Reboot your Galaxy S9+
If this is the first time that your phone is having issues with Spotify, don’t do anything yet. Adfree spotify apk. Instead just try rebooting your S9 Plus if you haven’t done so. After the reboot and the problem continues, then try doing the Forced Reboot procedure which refreshes your phone’s memory better than the normal reboot.
- Press and hold the volume down and power keys at the same time for 10 seconds or until your phone reboots.
Once the phone becomes active, try to open Spotify to know if it still crashes. If it does, move on to the next solution.
Second solution: Reset Spotify
By reset I mean clearing the app’s cache and data. This will bring the device back to its default settings or configuration. If this problem is limited to the app, then this solution is more than enough to fix it.
- From a Home screen, touch and swipe up or down to display all apps.
- From a Home screen, navigate: Settings > Apps.
- Tap App Manager.
- Locate then tap Spotify.
- Tap Storage.
- Tap CLEAR CACHE.
- Tap Cached data.
- Tap CLEAR.
Spotify free is better than apple music. Bear in mind that all your settings and preferences alone with downloaded music tracks will be deleted if you did this. You may have to log into your account again after this and redownload tracks you previously downloaded. If the problem still occurs after this, then try the next solution.
Third solution: Uninstall Spotify and reinstall it
Problems like this can also be due to a compatibility issue between the app and the firmware and more often we would suggest updating the app. In this case, however, it’s better to just uninstall Spotify so that all its associations with other apps and services will be removed. After which, just reinstall the app and try using it.
- From a Home screen, touch and swipe up or down to display all apps.
- From a Home screen, navigate: Settings > Apps.
- Tap App Manager.
- Locate then tap Spotify.
- Tap UNINSTALL.
- Review the notification then tap OK to confirm.
- Reboot your phone to refresh it’s memory and other connections.
Now, to reinstall Spotify, follow these steps…
- From a Home screen, touch and swipe up or down to display all apps.
- Tap Play Store.
- Type ‘spotify’ in the search box.
- Select Spotify then tap Install.
- To continue, review the required app permissions then tap Accept.
These three procedures can surely fix this problem and make Spotify run smoothly on your phone again.
If you have other concerns you want to share with us, feel free to contact us or leave a comment below. I hope that we’ve been able to help you one way or another.
Connect with us
We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.
Posts you may also like to check out:
Continue through the installation steps. Spotify for free computer.
Spotify Web Player Keeps Stopping
Since last year, we noticed that some Galaxy S8 and Galaxy S8 Plus users were having trouble with their music streaming apps. Just like in a #GalaxyS9Plus case mentioned below, all of them were reporting that, for some reason, their phone stops playing music on their own after some time. Some had even tried to factory reset their phones without getting any resolution at all. Spotify web app tutorial. In this troubleshooting episode, we bring you the possible solutions to this issue. There’s no official word from Samsung about this and, apparently, even they, don’t have an idea how to fix the bug as well. Since this has also started happening on S9 devices, we hope it’s not an Android coding issue because if that’s the case, it’s going to be a significant problem for a lot of people.
Problem #1: How to fix Galaxy S9 Plus music stops streaming bug
HELP! Very Frustrated. I have the new Samsung Galaxy S9 Plus. Awesome phone but having a major problem. When I play music (any App.Tune-In Radio, Google Music, Spotify, Pandora, I-Heart Radio) after 20 or 30 minutes the App will stop playing and you have to click on play again. Also if the App is in full screen, the screen will not sleep. Now I’ve spent hours in the T-Mobile store and with Samsung Support with no luck. We tried resets, uninstalling Apps and trying one at a time, checking battery functions…everything. I’ve tried it on WiFi, Network, home, car, work… They finally replaced the phone as a defect and yesterday it all worked until the new update and then back to same problem. I tried another Factory reset this morning with no luck. I’ve tried different Launchers. I’ve tried loading one App at a time. Nothing stops this problem. If you search in the Forums there are several references to this problem with the S8, but so far I can’t find anything about S9 AND any questions about the S8 music Apps have no solutions. Do you know anything about this.? The T-Mobile store said I was the only person with this problem. Thanks HOW do I find out the response? — LD Glover
Solution: Hi LD Glover. We can’t seem to replicate your issue in our own Galaxy S9 Plus so this bug may only be happening for certain firmware builds, or for certain S9 batches, which means it can be a hardware issue. We would like to think that the cause may have something to do with your phone’s power saving setup. Since you’ve already tried the basic possible solutions for this issue, we recommend that you do the following suggestions:
Turn off any power saving settings
We don’t think this is a technical problem at all. Rather, we believe it has something to do with your device’s power saving settings. Make sure your S9 is not set to stop apps automatically when you’re not actively using them by going under Settings > Battery > Power saving mode. Make sure that Power Saving Mode is set of OFF. Or, you can configure your S9 to only start Power Saving Mode only when it’s battery power is low instead of immediately.
Turn off Restrict Background Data
While still on the Power Saving Mode menu, toggling Restrict Background Data to off may also help. If Restrict Background Data is set to ON, the music app may not be permitted to connect to the internet by this feature resulting to the issue you’re having.
Set Keep wifi on during sleep to ON
Some users fixed networking issues and some app issues before by making sure that their phone remains connected to wifi even while sleeping. By default, Keep wifi on during sleep is set to always or on but if you changed it before, try turning it back on then see what happens.
Here’s how you can do that:
- Open Settings app.
- Select wifi.
- Tap More at the upper right.
- Turn on keep Wi-Fi always ON during sleep.
Check Optimize battery usage for your music app
Android Nougat and Oreo are designed to save battery power whenever possible and both have more sophisticated methods of achieving that. In order to save battery power though, apps, including the ones that you usually use like music streaming ones may be put to sleep automatically or sometime. To see if your music apps are controlled by this battery optimization feature, go to Settings > Battery. Once you’ve in the battery menu, hit Details under app power saving mode and select the music app. Then, make sure to select DISABLED to allow it to run and be exempt from Android battery optimization feature.
Wait for a patch
If the solutions above won’t help at all, this might be a coding issue. Make sure to report it again to Samsung so they can create a ticket for this bug. Then, just like when Android bugs occur, you just have to wait until it’s fixed.
Problem #2: Galaxy S9 can’t add contacts with more than 14 characters
Hi. Thanks for the offer of help! I have a Galaxy S9 so I can not remove the battery for a soft reset. My problem is that when trying to add names to contacts I am only allowed 14 characters to be entered and I can not fully add all names as many are longer than 14 characters. I had no problems with my previous S5 and so when my old phone transferred it’s info to the new one, all long names were added in full. So it does have the ability to add longer names but just won’t let me do it manually. Hope there is an easy fix. Thanks. — Zoe Zoemichaelagreen
Solution: Hi Zoe. What app are you using to save your contacts? We’re positive that the default Samsung Contacts app on Galaxy S9 will allow you to save names longer than 14 characters. If you’re not using Samsung Contacts, we suggest that you migrate your contact names to it so you’ll no longer find a solution for the issue you’re in right. Frankly, we have no idea what’s causing it too. It may be a limitation on the app you’re using, or there may be a setting in that app that prevents you from adding longer contact names. This issue boils down to the app in question so in order not to complicate things, stick to the stock contacts app. It’s stable and has been a reliable one for years now so we don’t think you’ll have any issues with it. If you don’t want to use it for whatever reason, then consider checking with the developer of that app to see if there’s something that they do to help.
Spotify App Keeps Stopping Iphone
Problem #3: How to show Galaxy S9 Calendar events on lock screen
Good morning, Droid Guy! I hope you can help me with my calendar settings in my phone. I’m struggling after having reset my phone back to factory settings. While setting up my calendar, I must have set it to hide calendar information when popping up to my main screen. So, when an event occurs, a gray screen pops up and I have to click on, ‘show hidden content.’ Whereas, before, I could just see the event. I’m hoping to not have to reset my phone again in order to resolve this issue. I look forward to hearing from you. Thanks so much! — KristinaKristinalhouston
Solution: Hi Kristina. If by main screen you mean the lock screen (the screen that shows after you locked the screen, or after the phone locked the screen by itself), then here’s what you need to do:
- Open Settings app.
- Tap Notifications.
- Tap Advanced on the upper right.
- Select your calendar app.
- Make sure that Allow notifications is enabled.
- Tap On lock screen.
- Select Show content.
Now, every time you have a new incoming calendar event and your screen is locked, you should now see the content of that event even when you don’t unlock the screen.